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This page contains definitions of terms used by NICC B2B. Please add any you would like to add below the dotted line.
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[edit] Lead-To-Cash (L2C)
This refers to the experience a customer has buying an existing product or service. It begins with a sales dialogue between the customer and a CP which establishes that one of their products or services meets their needs. It ends when this need is fulfilled, the service is available to use and CP has been paid.
It includes “pre-order” or “order” management & “financial attribution” (including billing) in the NICC B2B requirements document. It is second behind T2R in NICC B2B’s priorities.
[edit] Trouble to Resolve (T2R)
This begins when a customer has told a CP they are not happy with either their product or service, or when the CP has proactively spotted a problem. It ends when that problem has been resolved and the customer is satisfied.
It includes “assurance”, “ticket/fault management “ in the NICC B2B requirements document and “trouble administration” by the ITU, and covers other sub-processes that are related to the T2R process, but which are not core to it.
[edit] Concept-to-market (C2M):
This process starts when one of several trigger events takes place, e.g., when a CP needs to
- remake a product because of high fault rates
- innovate a new service based on customer demand
- rationalise and create new self service products
C2M process spans the time from this trigger event, through product development, marketing, launch, and ready for sale/support. In addition, during the concept, specify and plan phases, C2M will determine how the product flows into in-life support and billing.
